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Welcome to our 'Site', us.mysunnystep.com. By browsing and using this Site, you are agreeing to comply with and be bound by our terms and conditions of use and our privacy policy. Throughout these terms and conditions we will refer to ourselves as Sunnystep, 'we', 'us' and 'our' meaning SUNNYSTEP PTE. LTD.
We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the Site and it is your responsibility to read the Terms and Conditions on each occasion you use this Site, your continued use of the Site shall signify your acceptance to be bound by the latest Terms and Conditions.
Changes in Products and Pricing
We are constantly updating and revising our offerings of products, and we may discontinue products at any time without notice. All pricing for the products is subject to change. For all of our prices and products, we reserve the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances. If the price of an order changes after you’ve paid for it in full or after you’ve paid the down payment, your order will be canceled and your money refunded.
We attempt to be as accurate as possible with product descriptions and prices. However, we do not warrant that product descriptions or prices are accurate. In the event that a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a refund to your credit or debit card account in the amount of the charge and advise you of the canceled order. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy.
Product Descriptions
We attempt to be as accurate as reasonably possible in our descriptions of products available for purchase through the Site. However, our products may vary slightly from their pictures. The images of the products on our Site are for illustrative purposes only. We have made every effort possible to ensure colors are displayed as accurately as possible. However, we cannot guarantee your computer’s monitor will accurately display the true color. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screen calibration.
Faulty Products
Products that are received damaged are considered faulty. Minor variations in measurement (within 0.8 inches) are not considered a faulty product. You are responsible for ensuring that your sizing measurements are accurate. If you believe you have received a defective item, email us at care@mysunnystep.com with your order number, and a photograph of the faulty product. Faulty products will be replaced, where possible and subject to availability. If a product cannot be replaced, you are entitled to a full refund. Postage will be reimbursed for all items acknowledged to be faulty. All items mailed back to us must be unworn, unwashed, unaltered, and with its tags intact.
Orders
You may place an order with us by completing and submitting the order form on the Site. You shall be responsible for ensuring the accuracy of all orders. All orders will be deemed to be irrevocable and unconditional upon transmission through the Site, and we shall be entitled, but not obliged, to process such order(s) without your further consent and any further reference or notice to you.
We reserve the right to accept, decline or limit any and all orders received from or through the Site in our sole and absolute discretion, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is canceled, we will immediately issue a refund to your credit card account in the amount of the charge and notify you that your order was canceled. Our acceptance of your order will take place when a confirmation email is sent to your registered email address with us, at which point a contract will come into existence between you and us. Each fully-paid order accepted by us shall constitute a separate and individual contract governed by these T&Cs (an "Order"). We will assign an order number to your Order when we accept your Order. Please tell us the order number whenever you contact us about your Order.
If we are unable to process your order, we will inform you of this.
Payments
The price payable by you for the product shall be the price of the product listed for sale as stated on the Site at the time your order is transmitted to us through the Site, and any applicable taxes. All prices are subject to taxes, unless otherwise stated. We reserve the right to amend the price of any product at any time without giving any reason or prior notice. Once your order has been placed you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved. By submitting an order to use through our Site, you are confirming that the payment details provided on your order are valid and correct. In the event that any product has been mispriced on the Site, we reserve the right to terminate the Order and notify you of such termination, regardless of whether or not the products have been dispatched or are in transit and whether payment has been charged to you.
Shipping
The cost of shipping of your order will be displayed to you on our Site. We offer international shipping. Orders are processed and dispatched from our warehouse to our local delivery partner within an estimated 5 - 10 working days. Our local delivery partner shall deliver the product to the address specified in your order. If delivery of your product is delayed, we will inform you accordingly and the product will be dispatched after it becomes available. The time for delivery shall not be of the essence, and neither we nor our agents shall be liable for any delay in delivery howsoever caused.
Return Policy
We are pleased to accept timely returns of unused, unworn, unwashed, unaltered and undamaged items within 14 days from the date you received your order. Any product returned outside of the 14-day return policy are at the discretion of Sunnystep. Items purchased with promotional codes and sales items are not eligible for return or exchange. Please note that orders must be returned from within the same country they were originally shipped to. Your items must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials. Any product that is returned without all original packaging and accessories, including the box, menu, coupons/vouchers, and all other items originally included with the product at the time of delivery shall not be eligible for refund. If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for a refund.
For returns within Singapore, please kindly bring the shoes to any of our outlets in the following retail locations, our staff will assess the conditions of the shoes and assist you with the returns.
Our preferred return address is any of our retail locations:
Bugis Junction, #02-38C, 11am - 9pm
Causeway Point, #01-23A, 11am - 9pm
Great World, #01-173, 11am - 9pm
ION Orchard, #B2-71, along MRT Linkway to Tangs, opposite 7/11, Mon-Fri: 11am-9pm Sat-Sun: 10.30am-9.30pm
NEX, #02-34, 11am - 9pm
Northpoint City (South Wing), #01-163, 11am - 9pm
Jurong Point (JP2), #03-19, 11am-9pm
Square 2@Novena, #02-74, 11am - 9pm
Tampines Mall, Outside #02-13, 11am - 9pm
VivoCity, #01-K3, Outside level 1 NTUC Fairprice / Unity entrance, 11am - 9pm
Here is the return process:
1. Initiate a self-service return process
2. Pack the item in its original packing material
3. Return the parcel to one of our retail locations. You can also mail your parcel to the aforementioned address using a delivery method that allows tracking. Return parcels are to reach us within 10 working days from dispatch date for local orders, or 20 working days for international orders.
For returns outside Singapore, you are responsible for postage costs of returned items. If we accept your return, we will make any refunds due to you as soon as possible and generally within 3 days from the day on which we receive the returned product.
Here is the return address:
#02-74 Square 2@Novena, 10 Sinaran Drive
Singapore 307506
Bounced Parcels
We'll be in touch via email in the event of a bounced parcel. However please note that, without prejudice to any other right or remedy available to us, we may charge you for storage costs and any further delivery costs, or terminate your Order if you repeatedly fail to take delivery of the product.
Personal Data
We may collect, use and disclose personal data that you provide to us to supply the product to you, process your payment for the product, to send you newsletters if you have registered for our mailing list, and other specified purposes. Please see our Privacy Policy www.mysunnystep.com/privacy for more information.
Account Registration and Password Protection
Prior to gaining access to certain Services on the Site, Sunnystep may require you to set up a username and password ("Password(s)") as set forth in the account registration procedures posted on the Site. You agree to comply with the procedures specified by Sunnystep from time to time regarding obtaining and updating Passwords for the Site and Services. You agree to assume sole responsibility for the security of Passwords issued to you. Passwords are subject to cancellation or suspension by Sunnystep at any time, including upon the misuse of the account or breach of these Terms. You agree to ensure that you will use your best efforts to prevent any third party from obtaining your Password, and you shall informSunnystep immediately in writing of any actual or potential unauthorized access to a Password or to the Site and/or Services.
Links To Third Party Sites
This Site may provide links to other Web sites or resources over whichSunnystep does not have control ("External Sites"). Such links do not constitute an endorsement by Sunnystep of those External Web Sites. You acknowledge that Sunnystep is providing these links to you only as a convenience, and further agree that Sunnystep is not responsible for the content of such External Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on such External Sites.
Trademarks and Copyright
The trademarks, service marks, brands, names, logos and designs ("Trademarks") of Sunnystep or others used on this Site and in the Services are the property of Sunnystep or their respective owners. You may not remove or alter any Trademarks. You may not use any Trademarks displayed on the Site or in the Services without the express prior written permission of Sunnystep or the respective Trademark owner, and nothing contained on this Site grants by implication, waiver, estoppel or otherwise, any right to use such Trademarks. All rights not expressly granted herein are reserved. Except as otherwise required by applicable law, any reproduction, distribution, modification, retransmission or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner.
Indemnification
You agree to defend, indemnify and hold harmless Sunnystep and its affiliates, representatives, partners, agents and employees from and against any and all claims, demands, liabilities, costs and expenses, including attorneys' fees, that arise out of or in connection with your use of the Site, the Services and/or the External Search Function, any transaction related to the acquisition of Third Party Software, posting or transmission of any Third Party Content, or a breach of these Terms.
Disclaimer of Warranty and Limitation of Liabilities
The Site, its services and all information provided herein are provided on an “as is” and “as available” basis without warranties of any kind, either expressed or implied, other than those imposed by law, including but not limited to warranties of title or implied warranties of merchantability, satisfactory quality, fitness for a particular purpose or non-infringement.
Without limiting the generality of the foregoing, we expressly disclaim any warranty, condition, guarantee, term or representation (i) as to the reliability, accuracy, completeness, and validity of any content or material on the Site;(ii) that the functions contained on the Site will be secure, uninterrupted or error-free; and (iii) that any defects will be corrected. Any and all such warranties, conditions, terms and representations are specifically excluded. We assume no responsibility for errors or omissions in the materials on the Site, including factual or other inaccuracies or typographical errors. You expressly agree that your use and/or access of the Site is at your sole risk.
Without prejudice to the generality of the foregoing, we expressly disclaim any and all liability arising from:
life or wear of any product or that it will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to Sunnystep;
- improper remedy of defective products, alteration of the products, unsuitable or improper use, wilful damage, negligence, or other misuse of the products, as well as fair wear and tear, by you or any third party;
- third party claims, whether directly or indirectly caused by, or relating to, the content of our Site and the products purchased on or through our Site;
- and any warranties provided under these T&Cs if the total price for the product has not been paid in cleared funds by the due date for payment.
You further acknowledge and agree that your access and use of the Site is dependent on third party service providers such as internet, network, connectivity or other link providers. Your payment for any product purchased from the Site is processed by third party payment system providers and Sunnystep does not retain or process any such payment information. Sunnystep cannot guarantee the security of such third party payment system(s) or any payment data on the Site, Sunnystep is not responsible for any acts or omissions of any third parties and disclaims any and all liability in connection with the acts, omissions or defaults of such third parties. Without prejudice to the generality of the foregoing, Sunnystep is not responsible for the results of any credit inquiry, the availability or performance of the Internet, your connection to the Internet or the actions or inaction of any other person or entity, including any internet service provider. By using the Site, you expressly relieve Sunnystep from any and all liability in connection with the acts, omissions or defaults of such third parties.
To the extent that any exclusion of liability under these T&Cs is not permitted by law, the aggregate cumulative liability of Sunnystep and our affiliates under any Order shall in any event not exceed the sum that you have paid to us for the sale of products under that Order.